Wednesday, November 28, 2007

Why Wal Mart will fail in India


IIPM Publication

You Why Wal Mart will  fail in Indiacould say he was the first ardent proponent of globalisation. More than 2,000 years ago, Alexander the Great conquered vast swathes of territory across much of the then ‘known’ world and reached the outer perimeters of India. He even defeated an Indian king, Porus, in territory that is now known as Afghanistan. And fearful of what lay within India and beyond that, Alexander withdrew. The world still holds this global warrior in awe. In this 21st century, Alexander has been replaced by multinational corporations that invade and capture new markets with as much zest as Alexander swallowed up territory. And there are many who inspire the kind of awe that Alexander inspired. Perhaps none more than the largest corporation in the world Wal-Mart, the big daddy of retail.

Unlike Alexander, Wal-Mart has decided to invade India with all guns blazing. It has tied up with the Bharti group (the people behind Airtel and India’s largest mobile phone services company) and promises to launch its first stores in a few months. Predictably, there has been an explosion of excitement and hype within India. Analysts are hyperventilating about how Wal-Mart will revolutionise Indian retail; about how it will stomp triumphantly and trample upon competition; and about how the entry of Wal-Mart (along with the launch of Reliance retail) signals the beginning of the end of mom and pop stores – just as it happened in the United States. Says S.P. Oswal, Chairman of the Textile Committee of CII, “Entry of Wal-Mart will mean a better service for the customer as the entire industry will become competitive and all the players have to give best service to the customer”.

Yet, scratch the hype and conduct a cold, sober and objective analysis and the hoopla over Wal-Mart starts looking like…well, simply hoopla. The reality is: there are even chances of the Wal-Mart invasion of India turning out to be a loser, a campaign that started with a bang and perhaps ended in a whimper.

Of course, there is the risk that some readers will think the editorial team at Business & Economy has gone a little wonky and is perhaps losing its marbles. Aft er all, Wal-Mart generates annual revenues that are equivalent to about 40% of India’s GDP; it has about 12,000 stores across the world; it has virtually perfected the art of discounting and selling cheap (something that should be music to the ears of price sensitive Indian consumers); it has wisely roped in Sunil Bharti Mittal, one of the most successful entrepreneurs in the last decade, as the local partner; and it has the financial clout that all companies in India Inc can only fantasise about!

Given these seemingly overwhelming odds, how on earth did Business & Economy arrive at the conclusion that there are very high chances of Wal-Mart failing in India?

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IIPM Editorial, 2007

An
IIPM and Professor Arindam Chaudhuri (Renowned Management Guru and Economist) Initiative

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Friday, November 23, 2007

Nokia’s Road blocks


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There Pradeep Baijal, Chairman, Telecom Regulatory Authority of Indiaare plenty of reasons. The two most important ones are: A perception that while Nokia is all about connecting people, it is getting disconnected from upwardly mobile young consumers. Globally, Nokia seems to have paid a price for complacency when its market share dropped from 35% in 2003 to a little less than 30% by early 2005. Its initial reluctance to introduce clamshell (folding) models paved the way for LG and Samsung, who have cashed-in well on their popularity in the Asian continent. Long standing players like Motorola and new entrants like LG aggressively marketed themselves as brands that are funkier and technologically ‘with it’. “An even bigger problem confronting Nokia is the issue of after sales service”. Vijay Nair, a Senior Associate with a legal service firm has a scathing comment: “The only danger I see Nokia facing from rivals is at the level of after sales service. In Delhi, at least, the tie-up with HCL for after sales service is proving negative as the HCL employees are incompetent and discourteous to the customers”. Mr. Gogia, who has just ended his seven year association with Nokia as a Priority Dealer on a bitter note, shares the same view. His Nokia dealership is in the up market locality of South Extension, New Delhi has seen the Finnish giant in both its “gray and hay” days. According to him, Nokia has not been able to differentiate between a Priority Dealer and a roadside store that could also stock Nokia phones.

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IIPM Editorial, 2007

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Friday, November 16, 2007

The star was ‘struck’!


IIPM Publication

It hasZee TV going on-air always been a trend with Chandra – while other players are struggling to sustain their positions, Chandra has always magically looked into the future and caught both, competition & market watchers by surprise. There have been precious few years in Zee’s long run that have not witnessed one or the other pathbreaking venture. If one balmy October day in 1992 saw India’s first private satellite channel – Zee TV going on-air, subsequent years saw the launch of the first Hindi cinema channel (Zee Cinema), first 24-hour Hindi News Channel (Zee News), first Direct To home (Dish TV), et al. And 2007 marked the year when Chandra took upon himself the task to change the face of cricket in India. He launched a parallel cricket League called the Indian Cricket League soon after the shameful Caribbean debacle of the ‘Men in Blue’.

The Zee saga may seem awe-inspiring, but the journey has not been rosy at all. Despite being battered down by competition and lying low for many years, Chandra simply did not give up. He kept innovating and prepared his strategies silently for the future. And the financial year 2006-07 marked the year of the resurrection for this media conglomerate.

It was some time in May last year that the honchos at Star looked ruffled. After six long years of failure, Zee had managed to dislodge Star from the number one slot. Though it was just for one week and by a few points in the prime time band, it was reason enough for Zee to celebrate. For Star, which had become the undisputable king of the tele-tube, it came in as a rude shock. But it was far from being coincidental, for Zee had already moved past Sony, which was sitting pretty at number 2 for many years. However, Star Plus’ position was still largely undisputed until recently. Now that seems to be history!

According to the figures of TAM Media Research, last year, around the same time, Star Plus had a market share of a whopping 58%. Today, the share has dropped to a depressing 38.9% and Zee (at 25.6%) is not very far away. Add to that the recent turmoil in Star. With both their iconic CEOs – Sameer Nair and Peter Mukerjea – who were credited with turning around Star in India, bidding goodbye to the group, Zee’s chances look all the more bright now.

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IIPM Editorial, 2007

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Friday, November 02, 2007

Over the past few months, Satyam has Underperformed due to various issues, critical in nature...


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Well, Satyam’s prime foes (L to R)– Azim Premji (Wipro), S Ramadorai (TCS) and Nandan Nilekani (Infosys)it was in April last year that Satyam joined the billion-dollar club with other IT giants and also declared that it would become a $2 billion player very soon. Leave that aside, even its nearest competitor from the IT list, Wipro, has recorded net profits more than double in magnitude than that achieved by Satyam. And as though unaware of Satyam’s below-par annual performance, B. Ramalinga Raju, Founder & Chairman, Satyam exclaimed, “The strong performance in FY 07 is a culmination of strategic initiatives taken by the company on several fronts notably in the areas of relationship management, deepening of competencies and associate delight. We continue to win the confidence of our prominent customers resulting in opportunities of significant size and criticality.” Whatever might be the claims made by Raju, the fact is that Satyam computers has not performed as per the expectations and needs to keep pace with the fast growing IT industry. “Over the past few months, Satyam has underperformed, due to various issues, critical in nature like wage pressures, high attrition and higher exposure to discretionary spending” explains an equity analyst from Motilal Oswal.

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